We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No returns will be accepted for change of mind or miscalculation of tiles
To start a return, you can contact us at sales@tilesrepublic.com.au. Please note that returns will need to be sent to the following address: 2/387 Old Geelong Road, Hoppers Crossing
You can always contact us for any return question at sales@tilesrepublic.com.au.
Re-stocking fee
There will be a 20% re-stocking fee for all return items provided that they are eligible for return
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or special ordered items
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via bank transfer with provided bank account within 10 business days. Please remember it can take some time for your bank to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tilesrepublic.com.au.
