FAQs

1. Will my tiles look exactly the same with what I see on my computer screen?

No, computer screens can only recognize limited number of color pixels, depending on the specification of the screen, color could vary.

2. When will my tiles be delivered?

Orders for Melbourne metro are usually delivered within 3 business days, interstate will vary. 

3. What are my payment options?

  • Cash
  • Direct Deposit
  • EFTPOS and Credit Card (Visa and MasterCard only. Will incur a 1.5% surcharge)
  • Personal and Business Cheque (Requires 4 business to clear)

4. Can I return my tiles?

Within 14 days of purchase, and we still carry the same batch. Boxes must be unopened and in a resell-able condition.

No Change-of-Mind refunds.

5. What if I can’t find the tiles I want?

Simply send us the pictures of the tile, or bring us a sample, our buying team will try their best to source it.

6. How secure is the payment system?

Credit Card transactions are handled by Australia's leading payment system Pin Payments, 100% secure.